Privacy Policy
Your privacy is fundamental to our mission. This policy explains how we collect, use, and protect your information when you use MySkinSage.
Our Privacy Principles
Privacy by Design
Built with privacy and security as core principles
Data Minimization
We collect only what's necessary for our service
Transparency
Clear communication about our data practices
Information We Collect
Images and Analysis Data
When you upload images for analysis, we temporarily process them to provide skin condition assessments. Images are processed securely and are not permanently stored on our servers unless you explicitly choose to save your analysis.
Account Information
If you create an account, we collect basic information such as your email address and any profile information you choose to provide.
Usage Data
We collect anonymous usage statistics to improve our service, including analysis frequency, feature usage, and general interaction patterns.
Technical Data
Standard web data such as IP address, browser type, device information, and session data for security and functionality purposes.
How We Use Your Information
AI Analysis
Your uploaded images are processed by our AI system to provide skin condition analysis and recommendations. This processing happens in real-time and images are deleted immediately after analysis unless saved.
Service Improvement
Anonymous, aggregated data helps us improve our AI accuracy and develop better features for all users.
Communication
We may use your contact information to send important service updates, security alerts, or respond to your support requests.
Legal Compliance
We may process your information to comply with legal obligations, protect our rights, or respond to legal requests.
Data Security
Encryption
All data transmission is encrypted using industry-standard TLS encryption. Your images and personal data are protected both in transit and at rest.
Access Control
We implement strict access controls ensuring only authorized personnel can access user data, and only when necessary for service operation or support.
Data Minimization
We collect and retain only the minimum data necessary to provide our services effectively.
Regular Security Audits
Our systems undergo regular security assessments and updates to maintain the highest security standards.
Data Sharing
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We may share data with trusted service providers who help us operate our service, such as cloud hosting providers, but only under strict data protection agreements.
Legal Requirements
We may disclose information if required by law, legal process, or to protect the rights, property, or safety of our users or others.
Anonymized Research
We may use anonymized, aggregated data for medical research purposes to advance dermatological AI, but this data cannot be traced back to individual users.
Your Rights
Access and Portability
You can request access to your personal data and receive a copy in a portable format.
Correction
You can request correction of inaccurate personal data we hold about you.
Deletion
You can request deletion of your personal data, subject to legal and operational requirements.
Opt-out
You can opt out of non-essential communications and certain data processing activities.
Data Retention
Image Data
Uploaded images are processed in real-time and deleted immediately after analysis unless you choose to save your results.
Account Data
Account information is retained while your account is active and for a reasonable period after account closure for legal and operational purposes.
Analytics Data
Anonymous usage analytics may be retained longer for service improvement purposes.
Legal Hold
Data may be retained longer if required for legal proceedings or regulatory compliance.
Medical Information Notice
The images and information you provide for skin analysis may contain sensitive medical information. We handle this data with the highest level of care and security. Remember that our service is for educational purposes only and should not replace professional medical advice.
Contact Us About Privacy
If you have questions about this privacy policy or our data practices, please contact us:
Policy Updates
We may update this privacy policy from time to time. When we do, we will post the updated policy on this page and update the "Last updated" date. For significant changes, we will notify you via email or through our service. We encourage you to review this policy periodically to stay informed about how we protect your information.